Our mission is to ensure that you get the quality protection and personalized service you deserve. With that in mind, we encourage you to contact us anytime with questions or changes to your policy. You can count on Norton Mountain Insurance to provide you with exceptional service, solid expertise and quality insurance products.
Policy holder services are available from 8 A.M. to 5 P.M. Monday through Friday by calling 706.865.2189.
Our Customer Support Center can answer your questions and perform a wide range of services including:
- Answering your questions regarding coverage, payments, claim reporting, billing, premium, renewal date, policy status, cost of changes, etc.
- Assist in reporting claims or check the status of a claim in process
- Making policy changes (address, mortgage, deductible, driver, vehicle, etc.)
- Providing copies of documents
- Issuing Certificates of Insurance
- Issuing auto insurance cards and binder