Phone: 770-532-0022 434 Green Street, Gainesville, Georgia 30501

Find a Norton Employee

Online Insurance Customer Support Center

Superior customer service and quality insurance solutions

The Norton Agency is built on the principles of providing quality insurance solutions to meet the needs of our clients and providing superior customer service. Our agency prides itself in providing each customer advice and counsel to acquire the best insurance coverage and value available. At the heart of our excellent customer care is our staff of licensed, experienced insurance professionals devoted to providing personal attention, prompt service and attention to detail.

They can answer your questions and perform a wide range of services including:

  • Answering your questions regarding coverage, payments, claim reporting, billing, premium, renewal date, policy status, cost of changes, etc.
  • Assist in reporting claims or check the status of a claim in process
  • Making policy changes (address, mortgage, deductible, driver, vehicle, etc.)
  • Providing copies of documents
  • Issuing Certificates of Insurance
  • Issuing auto insurance cards and binder

Policy holder services are available from 8 A.M. to 5 P.M. Monday through Friday by calling 770.297.4825.

Our mission is to ensure that you get the quality protection and personalized service you deserve. With that in mind, we encourage you to contact us anytime with questions or changes to your policy. You can count on The Norton Agency to provide you with exceptional service, solid expertise and quality insurance products.